Policy
Shipping & Returns
For orders of 9OneFour products, like the Manthey Camera Kit. Design and development projects follow the terms in their own proposal.
Ordering
There's no cart. Every order starts with an inquiry or an email to [email protected], and we reply with a written quote — product, shipping, tax and lead time — within 1 business day.
Once you approve, we send an invoice. Payment is due before production starts; larger orders may be split with a deposit. Prices are in Canadian dollars, with GST/HST added where it applies.
Lead time
Products are made to order. Each product page lists its lead time, and your quote confirms it. If anything changes after you approve, we tell you right away.
Shipping
Orders ship from Ontario across Canada and the United States, tracked, with the cost on your quote. You get the tracking number by email when it leaves. Local pickup can be arranged.
US orders ship from Canada. Duties, brokerage or import fees charged by the carrier or customs are paid by the buyer unless your quote says otherwise.
Cancellations
Cancel any time before production starts for a full refund. Once production has started, we refund the order minus the work and material already completed.
Returns
Products are made to order, so we don't accept returns for a change of mind. We confirm fitment and details before we build for exactly that reason. If something's wrong on our end, we make it right:
- Damaged in transit. Email us within 7 days of delivery with photos of the part and packaging. We'll replace it or refund it.
- Defective or not as described. Email us within 14 days of delivery. We'll remake it or refund it — your call.
- Wrong item or quantity. We ship the correct order and cover the cost of returning anything that shouldn't have gone out.
If we need a part back, we send a prepaid label. Refunds go to the original payment method once the claim is approved.
Questions about an order? Email [email protected] or text (289) 700-9840 with your order or quote number.